Volvo expands relationship with Western Truck Group

May 15, 2020

Original published article from Trucksales:

More support for Volvo operators in North Queensland and Darwin

Volvo Group Australia has announced the strengthening of its customer service network with the appointment of Western Truck Group (WTG) as its sales, parts and services dealer for Rockhampton, Townsville, Cairns and Darwin.

The transfer of ownership for VCV Rockhampton, Townsville, Cairns and Darwin to WTG will be effective on March 1.

President and CEO of Volvo Group Australia (VGA), Martin Merrick has welcomed the expansion of the successful alliance that the company already enjoys with WTG in Toowoomba, Mt Isa and the Sunshine Coast.

“Volvo Group Australia is looking forward to a long term, sustainable partnership with WTG that looks to benefit all key stakeholders. The expansion of WTG will allow for a strengthened network presence to service and support the Group’s extensive and important regional transport customer base,” Mr Merrick said.

WTG has been part of the VGA dealer network since 2018.

Volvo says the relationship between customers and the dealers will not be altered by this new arrangement, as the same staff will largely remain in operation in the same locations.

WTG Managing Director, Craig Black, said his business and people have always focused on ‘customer first’, and the Group is excited to extend their partnership with VGA.

“The professionalism, the focus on the customer and the shared values we have experienced in the time we have been a part of the Volvo Group Australia network have given me the confidence to take our investment to the next level.

“VGA customers can expect an even greater focus from myself and the team on delivering an outstanding customer experience for regional Queensland and Northern Territory,” Mr Black said.