This Policy sets out how Western Truck Group (WTG) collects, stores, uses and discloses personal information in accordance with the Australian Privacy Principles (“Principles”) contained in the Privacy Act 1988.

The Principles govern the use of “personal information”, which is information or an opinion about an identified individual or an individual who is reasonably identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.

This privacy policy describes the information that the Privacy Act 1988 (Cth) requires us to communicate to all of our customers. We hope it helps you understand how we handle your personal information and deliver the protection that the Privacy Act affords. Please keep it for future reference.

Personal information held by WTG about you may include:

• name;
• gender;
• date of birth;
• address;
• telephone numbers;
• e-mail address;
• purchase details;
• driving licence number and state;
• ABN; TFN
• Warranty and parts and service transaction information;
• any other relevant information.

You may choose to interact with us using a pseudonym and/or not identify yourself.

If you apply to us for commercial credit we will collect and store commercial credit information in addition to the above personal information.

If you apply to us for employment, we may also collect and store personal and, in addition, sensitive information about you including your:

• education, training and other qualifications;
• work history;
• professional or trade associations or union membership;
• hobbies and other interests;
• criminal history;
• other personal statements about your attitudes to:
  • life;
  • work & other workers;
  • relationships

In circumstances where we are required to do so, or are authorised by law, a court or tribunal to ask for your identification, we will request your personal information.

Further it may be likely that it will be impractical for us to interact with you without some form of identification, or WTG may be required to deal with individuals who have identified themselves, in which case we will request identification details from you at the beginning of each transaction.

For example we will not be able to open a commercial credit trading account or process a commercial credit application for you without obtaining identification details.

WTG collects personal information in a number of ways, including:

• directly from you, when you provide information by telephone, electronic messages (including email and SMS) or in documents such as ‘change of owner details’ forms;
• directly from you, via our internet site (requests for information);
• when you purchase a truck or engine or have your truck repaired;
• from your agents or representatives who act on your behalf;
• from competition entry forms or at our promotional activities or sponsored events;
• directly from you, via our internet site (requests for information);
• from third parties we contract to collect and/or manage data on our behalf;
• from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
• from marketing organisations, including through the use of purchased lists;
• from industry databases;
• from publicly available sources such as the Internet and telephone directories; and
• from law enforcement, dispute resolution, statutory and regulatory bodies.

We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser.

We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.

We also use other external service providers for the following purposes:

• for web hosting services for this website; and/or
• to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities.

Your personal information may be used in order to:

• assess credit applications;
• review existing credit terms;
• assess credit worthiness;
• collect overdue payments;
• assess credit guarantees (existing and prospective);
• provide and market our products and services and those of our related companies and dealerships (whether directly or through our related companies and dealerships);
• communicate to you in relation to our products, services and our promotional activities;
• support your purchase through warranty and road-side assistance (whether directly or through our dealerships);
• comply with our legal obligations (i.e. in the event of a safety recall);
• monitor our performance and to help us manage our services;
• identify and contact individuals who do business with us;
• train our employees, agents, dealers and representatives;
• conduct customer and market research and analytics to improve the quality of our products and services;
• assess and process employment applications and manage employment issues; and
• handle complaints and disputes; and detect, investigating and preventing fraud.

We may contact and communicate with you either via telephone, post, facsimile, email or SMS.

We will not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications or unless you have otherwise consented to direct marketing. If you do not want to receive such offers from us or do not want us to disclose your personal information to our related entities or dealerships for marketing purposes, you can opt out at any time by contacting us using our contact details provided below.

If you are a user of any website of ours, a prospective customer, a customer or guarantor of a customer’s credit, a contractor or supplier of goods and services to us, an employee, a job applicant or other person from or about whom we collect, hold, use and/or disclose personal information we shall do so only for the following purposes:

• any purpose permitted by Australian Privacy Law or any other law;
• the administration of any contract of supply of goods or services to or by us;
• the provision of products and services to our customers (actual and prospective);
• the administration of any warranty provided to you;
• the consideration of any proposed guarantee of credit;
• to contact you to ask about your experiences with or impressions of goods or services supplied to you or in respect of which you have made enquiries;
• to contact you regarding product recall;
• to provide services such as training to our employees, contractors and providers of goods or services;
• assessment and processing of any job application; and
• otherwise for the administration and management of our business;
• to improve website useability;
• any purpose required by law so as to identify you as required by the Anti- Money Laundering and Counter-Terrorism Financing Act;
• in order to investigate or assist with any investigation into any complaint about the conduct of our business, in particular, under Australian Privacy Law or any other law;
• to otherwise enforce any term of any contract or other right which arises out of or in relation to our dealings with you;
• to communicate with you (or to disclose your personal information to third parties so they may communicate with you), by way of direct marketing, information about our products and services or those of other organisations;
• to search and/or register any Personal Property Securities;
• as part of a prospective sale, transfer or restructure of our business;
• to allow the manufacturer or distributor of any products or services purchased by you or in respect of which you have made enquiries or which you get serviced or repaired with us, to achieve any of the purposes outlined above (and this includes the disclosure of your personal information to the manufacturer or distributor for such purposes and we are able to refer you to their Privacy Policies); or
• to otherwise communicate with you for the purposes outlined above.

In addition, if you apply to us for commercial credit or receive commercial credit from us, we will collect, hold, use and disclose your personal information and commercial credit information in order to:

• assess your credit application;
• manage your credit contract;
• consider any application for variation of your payments whether or not on the grounds of hardship;
• collect any debt or otherwise enforce any rights arising under your commercial credit contract.

External entities noted above are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

If your information is disclosed to an enforcement related body, you will receive written notice of the disclosure.

Our related entities and some of our service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by WTG may be transferred overseas from time to time. The countries in which these recipients may be located will vary from time to time and whilst not practical to list all the countries in which these recipients are located, they are likely to be in Sweden, China, New Zealand, the United States of America, France, Belgium, South Korea, Malaysia, Singapore, Indonesia, United Kingdom, India, Japan, Philippines, Thailand, and any other related entities that WTG would have dealings with from time to time.

WTG may hold your personal information in a number of ways, including:

• in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
• in paper records; and/or
• in telephone recordings.

Where the information has been collected from our or your agent, or our service providers or dealerships, they may also hold copies of your personal information.

We may combine personal information we receive about you with other information we hold about you.

WTG will store your personal information in a secure environment. It is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. If you want more information about the way we manage the information we hold please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.

WTG takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

• advise WTG if there are any errors in your personal information; and
• keep us up to date with changes to your personal information such as your name and address. You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons and in some circumstances we may need to charge a fee for searching for and providing access to your information.

If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact Human Resources office at:

373 Anzac Ave, Harristown QLD 4350,

Telephone: +61 7 4630 1977,

Email: hrsupport@wtg.com.au

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with our internal complaints resolution process.

We will provide you with a receipt of acknowledgment as soon as practicable.

We will then endeavour to respond to your complaint and attempt to resolve the issues within 30 days.

If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner. Details of which are below.

Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au

Telephone: 1300 363 992

Facsimile: 02 9284 9666

We may make changes to this Privacy Policy from time to time. We will publish changes to this Privacy Policy on this website.